TERMS AND CONDITIONS – FEATHERSTONE MEDIA
Last Updated: January 2026

In using this website you are deemed to have read, understood and agreed to the following Terms and Conditions.

  1. Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
“The Company”, “Ourselves”, “We”, “Us” refers to Featherstone Media (formerly Epic Internet) (“Featherstone Media”), a company operating in England and Wales since 2002 with its registered office at Southern House, Wellesley Grove, Croydon, CR0 1XO.
“Party”, “Parties”, or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the provision of the Company’s services including, but not limited to, website services, digital media services, hosting, email management, support and related products, in accordance with prevailing English law.

  1. Contacting Us

Please contact us using one of the contact methods available on our contact page. For all technical support requests, please submit a support ticket via your account at www.featherstonemedia.co.uk/clientarea.php. If you are unable to access your account please email support@featherstonemedia.co.uk. We aim to respond within 3 hours during business hours, although response times may vary.

  1. Privacy Statement

We are committed to protecting your privacy. Authorised employees within the Company on a need-to-know basis only use information collected from Clients. We regularly review our systems and data to ensure the best possible service to our customers.

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

  1. Confidentiality

Client records are regarded as confidential and will not be disclosed to any third party other than our suppliers, service partners, or where legally required to do so. Clients may request copies of records held about them by providing reasonable notice.

We do not sell, share or rent personal information to third parties for marketing purposes. Emails sent by this Company will only be in connection with agreed services, administration or support.

  1. Fees, Billing and Non-Refundable Services

5.1 All services are provided on a pre-paid basis unless otherwise agreed in writing.

5.2 Hosting services, domain services, email hosting, email management, server management and associated infrastructure services are billed annually unless stated otherwise.

5.3 Annual payments made for hosting, email services or related infrastructure are strictly non-refundable once the service term has commenced. This applies regardless of usage, cancellation, early termination, or migration of services to another provider.

5.4 Where a Client chooses to move or transfer hosting or email services away from Featherstone Media before the end of the paid term, no full or partial refunds will be issued.

5.5 It is the Client’s responsibility to cancel renewal services prior to the renewal date if they do not wish to continue.

  1. Disclaimer – Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, the Company excludes all representations and warranties relating to this website and its contents.

The Company excludes liability for damages arising out of or in connection with your use of this website or services, including but not limited to loss of business, loss of profits, data loss, or indirect or consequential damages.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability that cannot be excluded under English law. Your statutory consumer rights are unaffected.

  1. Availability of Services

Unless otherwise stated, services featured on this website are intended primarily for Clients within the United Kingdom. The Company does not warrant that services will be uninterrupted, timely or error-free, although they are provided using reasonable skill and care.

By using our services you agree to indemnify the Company, its employees and agents against any loss or damage arising from misuse of the services.

  1. Log Files

We use IP addresses to analyse trends, administer the site and combat fraudulent transactions. Web servers may log browser type, access times and referral URLs for systems administration and troubleshooting. This information is used internally only.

  1. Cookies

This website uses cookies to improve functionality and user experience. Some affiliate partners may also use cookies.

  1. Links to this Website

You may not create a link to any page of this website without prior written consent. If you do create a link, you do so at your own risk and the exclusions and limitations set out in these Terms apply.

  1. Links from this Website

We are not responsible for the content, privacy practices or security of external websites linked from this site. Users should review the privacy statements of third-party websites before submitting personal information.

  1. Intellectual Property and Copyright

All intellectual property rights relating to the Company’s services and website content remain the property of Featherstone Media unless otherwise agreed in writing.

You must not reproduce, republish, transmit or store any part of this website or its content without prior written consent.

  1. Communications

Contact details, including email addresses and telephone numbers, are available on our website and Company literature.

  1. Force Majeure

Neither party shall be liable for any failure to perform obligations where such failure results from events beyond reasonable control including, but not limited to, natural disasters, war, civil unrest, terrorism, infrastructure failures or government action.

  1. Waiver

Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.

  1. General

These Terms are governed by the laws of England and Wales. By accessing this website you consent to the exclusive jurisdiction of the English courts.

If any provision is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

  1. Notification of Changes

The Company reserves the right to amend these Terms from time to time. Continued use of the website or services constitutes acceptance of any updated Terms.

  1. Agreement

These Terms and Conditions form part of the Agreement between the Client and Featherstone Media. Accessing this website or placing an order indicates acceptance of these Terms.

Please note that acceptance of separate service-specific Terms and Conditions may also be required when placing an order.

© Featherstone Media 2002–2026. All Rights Reserved.